24/7 Answering Service You Can Trust

Innovative Answering Service is a local live answering service offering the very best in inbound business communications. We all know how important it is to make a great first impression. You don’t want a customer or potential client to endure long wait times, a busy signal or even an unanswered call. Learn more >


Below are a few of the popular areas we service.  We are not limited to these specific areas, we have nationwide capabilities.

williamsburg va
Middle Peninsula - Hampton Roads

Newport News

South Side - Hampton Roads

Virginia Beach
Eastern Shore
Isle of White

man fishing
Northern Neck Peninsula

King & Queens

richmond va

West Point
Charles City
New Kent

Boswell“Our company has been with IAS for over 30 years. The operators are very efficient , courteous and kind. My customers are like family to me and the operators value them the same. The management team is wonderful. IAS is an outstanding company and I would recommend them to anyone.”

Boswell Plumbing and Heating

Lawson Enterprises“In the twenty plus years Innovative Telephone Answering Service has handled our calls after hours or when the office staff is unavailable, we have received excellent customer service and results, and can highly recommend them to provide the same level of service for your company.”

Lawson Enterprises, Incorporated

Toano Animal Clinic“We have been using Innovative Answering Service for well over a decade now and have only good things to say. We always receive our messages in a timely and accurate way every single morning and they are extremely easy to communicate with. We just call them up and are almost never put on hold. I would recommend them to any business small or large in need of an answering service.”

Toano Animal Clinic

Streamline Roofing“Innovative Answering Service has helped our small business tremendously.  As our company has grown, Innovative Answering Service has been there to assist with our increased call volume.  We love working with another local Williamsburg business that always provides the best customer service to us as well as to our clients.  We feel lucky to have Innovative Answering Service as a part of our team!”

Liz Heath

“We have been using Innovative for our answering service needs for over 20 years and they have been great. They are professional and courtesy to our customers and vendors and they always call, fax and email us to make sure we have received our messages. Innovative is especially great with our programs we use after hours since we have 2 companies in one and it can be very confusing. We are a 24-7 service so they always make sure calls are going where they need to go with who is on call. They are great about us transferring the phones to them during lunch as well and for when we need to leave the office early for any reason. They have been a great company to work with over the years. We highly recommend them.”

Hall Construction

“Dynamo Electric has used Innovative Answering Service for 18 years.  We have found the service operators to be friendly to our customers and accommodating to our Service Manager’s needs. Management is great. We are happy customers.”


Paul Brinkley